Refund policy

Except where required by applicable law, payments for yen are non-refundable and non-transferable. We do not provide refunds or credits for unused time, a change of mind, feature changes, service interruptions, account restrictions, or termination of access.

If a law that applies to your purchase gives you a refund or cancellation right, that right still applies. This policy does not waive it. Any paid offer will show its price and material terms before you purchase.

If you believe you were charged incorrectly, contact support with the date and transaction reference. Do not send full payment-card details or account passwords. Contacting support does not change the no-refund rule above, except where a refund is required by law or we confirm an error that should be corrected.

We may update this policy for future purchases. The terms shown to you before a purchase and any rights that cannot legally be waived remain applicable.